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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- U7, U7-1 (Photoreceptor Belt Drive) When the Copy Cartridge has Not Been Replaced
more...
- Paper Jams Inside the Machine
Remove the Paper From the Tray, Fan the Paper, Turn the Paper Over, and Then Reload the Paper in the Tray . Open the paper tray an dadjust the paper tray edge guides for the paper that is being used. NOTE: If you are using 216 mm x 330 mm (8. more...
- U4-1 (Fusing Fault)
NOTE: If you cannot remove all the paper jammed in the Fuser area, power OFF the machine and call for service. If your machine displays a different fault code after a power OFF / power ON, restart your search with the new Fault Code. Power OFF the machine using the main power switch on the rear, left side of the machine. more...
- Light, Faint, or Faded Copies When the Toner (Dry Ink) Cartridge is Not Empty
Light, Faint, or Faded Copies When the Toner (Dry Ink) Cartridge is Not Empty . The Toner (Dry Ink) Cartridge is sometimes referred to as the J1 Cartridge. In order to determine if there is Toner in the cartridge, remove the Toner Cartridge and shake it back and forth. more...
- Light, Faint, or Faded Copies When the Toner (Dry Ink) Cartridge is Not Empty
Light, Faint, or Faded Copies When the Toner (Dry Ink) Cartridge is Not Empty . The Toner (Dry Ink) Cartridge is sometimes referred to as the J1 Cartridge. In order to determine if there is Toner in the cartridge, remove the Toner Cartridge and shake it back and forth. more...
- U7 (Photoreceptor Belt Drive) When the Copy Cartridge has Been Replaced
Unlatch the Developer Module, grasp the J2 handle and pull it down to the unlatched position. Use the green handle on the Copy Cartridge to pull the cartridge out of the copier. Place the new Copy Cartridge with its protective tray on the copier door so that the arrows point into the copier. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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